Emis support - Appointments

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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Intuitive triage, appointment booking and messaging for NHS GPs

Appointments

Introduction

Availability and schedules

Managing appointments

Reporting

Settings

What is Hero Health?

Appointments

Introduction

Can I integrate appointment reporting with third-party analytics platforms?

How can you see a patient's upcoming appointments in EMIS Web?

What shortcuts can be used in the EMIS Web appointment book?

What is a slot type on EMIS Web

What is the difference between a slot and a slot type on EMIS Web

Availability and schedules

What are session holder filters in EMIS Web

What does setting a slot type as 'Telephone' mean in EMIS Web's appointment book?

What is the difference between “Locked” and “Embargoed” slots in EMIS Web?

How do I configure different appointment durations for specific slot types in EMIS Web?

How do I split appointment slots into shorter durations in EMIS Web?

What is an untimed session?

What is a list session?

How do I delete a session template in EMIS Web?

What is the difference between a "Blocked" slot and an "Unavailable" slot in EMIS Web?

Can I assign multiple session holders to one session in EMIS Web?

How do I create a session template in EMIS Web?

How do I use the planner in EMIS Web's appointment book?

What is the planner in EMIS Web's appointment book?

How do I create an embargo on a slot in the EMIS Web appointment book?

What does setting a slot type as 'Visit' mean in EMIS Web's appointment book?

What is an embargo on a slot in the EMIS Web appointment book?

What is a session template in EMIS Web?

Can you merge appointment slots in the EMIS Web appointment book?

How to create a new slot type on EMIS Web

How to I change a slot type once it is in the EMIS Web appointment book?

How to create a new session on EMIS Web

What does blocking an appointment in EMIS Web's appointment book do?

How do I create a home visit list in EMIS Web?

What is a home visit list in EMIS Web?

Managing appointments

How to integrate SMS reminders with the EMIS Web appointment book?

What are the consequences of cancelling a session with booked appointments in EMIS Web?

How do I transfer appointments between session holders in EMIS Web?

How to handle emergency appointments in EMIS Web?

How do I manage walk-in appointments in EMIS Web?

Can I set reminders for upcoming appointments in EMIS Web?

How do I change the status of appointments in EMIS Web?

What does marking an appointment as urgent in EMIS Web's appointment book do?

Can I copy paste an appointment in the EMIS Web appointment book?

How to reschedule an appointment on EMIS Web

What is an unregistered patient on EMIS Web

How to book an appointment on EMIS Web

How cancel an appointment on EMIS Web

How to find an available slot on EMIS Web

How to reschedule an appointment on EMIS Web

How cancel an appointment on EMIS Web

Reporting

How to calculate session utilization rates in EMIS Web?

How do I generate reports for appointments by practitioner in EMIS Web?

How to identify trends in missed appointments using EMIS Web reports?

How to customize appointment reporting parameters in EMIS Web?

How do I configure my appointment book for receiving cross-organisational appointments in EMIS?

How can I use the GP workload tool in EMIS?

What is an appointment slot report in EMIS?

How to run Appointment reports in EMIS

How do I book a cross-organisational appointment in EMIS?

What is the GP workload tool in EMIS?

How do I create an appointments slot report in EMIS?

How do I map slot types to national slot categories for GPAD?

What is GPAD GP Appointments Data?

Settings

How to hide patient names in the EMIS Web Appointment Book

How to restrict junior staff from booking certain slot types in EMIS Web?

How to audit changes made to appointments by individual users in EMIS Web?

How to grant appointment book editing rights to specific users in EMIS Web?

How do I track changes made to the appointment book in EMIS Web?

What happens if I delete a session holder in EMIS Web?

How to automatically open a consultation when you send for a patient in EMIS Web's appointment book?

How to change the colour of a slot type on EMIS Web

How to create a session holder filter in EMIS Web

What are the different EMIS Web appointment book slot statuses?

Can I stop an EMIS Web user from being able to book appointments?

How to set sessions to automatically close in EMIS Web's appointment book

What is Hero Health?