GP Triage harnesses cutting-edge AI to streamline patient enquiries, prioritising them based on clinical urgency. GP Triage is registered as a Class 1 medical device.
Patients interact with GP Triage’s intuitive, AI-powered chat interface, which dynamically gathers essential information before either offering an appointment or submitting their request to the practice. Through Hero Health’s API and integrated booking links, GP Triage ensures that patients can seamlessly book appointments directly into EMIS or TPP via Hero Health.
This partnership enhances patient access by combining:
✅ AI-driven triage – Quickly assesses and prioritises patient needs.
✅ Effortless scheduling – Instantly books appointments based on urgency, leveraging Hero's appointment functionality
✅ Seamless integration – Directly syncs with EMIS and TPP, reducing administrative burden.
✅ Multilingual support – Accommodates diverse patient populations, with >17 languages supported
✅ Enhanced patient safety – Flags urgent concerns in real-time.
By integrating Hero Health’s advanced appointment management system with GP Triage’s AI-backed triage technology, UK GP practices can improve efficiency, reduce waiting times, and enhance patient care.
For more details, visit GP Triage or explore Hero Health’s interoperability programme.
Patients submit their request online, and then either book directly into an appropriate slot at the practice, or submit their enquiry for review
The patient (or proxy) visits the practice's website, and engages GP Triage's chatbot. They share their symptoms in a conversational format, with GP Triage's AI prompting the patient for more information about their symptoms.
The patient's presenting condition and symptoms aid in assigning a priority to the enquiry. The patient can either then opt to book an appointment - with the recommended slot type determined by the priority - or submit the enquiry for review. For example non-urgent presentations will be offered non-urgent appointment slots.
The patient's enquiry - whether submitted or booked into EMIS/TPP - can be reviewed and saved to the clinical record system for the purpose of auditing.
See GP Triage's founder Dr Hannan Chaudery provide a production demonstration of a patient submitting an enquiry via GP Triage
No more early morning phone calls or enduring endless queues. Thanks to GP Triage, patients can now conveniently access the care they require, precisely when they need it, without the usual hassle.
Hero is partnered with best-in-class technology providers across the NHS
