We set out to make scheduling and joining a video consultation hassle free for patients and practitioners. The moment a patient books an appointment, they automatically receive a secure link, eliminating any confusion about how to join the video call. We then issue a reminder with the video link, sent 30 minutes before the consultation.

Built with NHS standards in mind, Hero Health’s video consultations provide a secure and confidential platform for patient care. With end-to-end encryption and compliance with data protection regulations, both clinicians and patients can trust that their information remains safe.

It is important with video calls that neither patients nor practitioners need to download any applications to access the call. Hero Health’s video consultations run smoothly in any web browser, allowing both patients and clinicians to join with a single click. This ensures virtual appointments are as simple as possible to access.

We allow additional attendees to join video consultations when needed; for example, a carer, a translator, or another healthcare professional. This feature ensures that every patient gets the support and expertise they need in one easy-to-access video call.