Over the last decade NHS GP practices have been faced by an worsening problem: patient demand exceeds the available clinician resource. To combat this, practices have sought to introduce digital tools to improve their efficiency - most notably by introducing online consultation solutions such as Accurx Patient Triage or eConsult.
These triage systems act to centralise and funnel demand into a centralised inbox. Solutions like eConsult attempt to prioritise inbound enquiries and point patients to A&E based on their described symptoms, where as solutions like Accurx Patient Triage are more lightweight and simply capture information in a structured format.
The issue with these and other existing online consultation systems is two fold:
1. They aren't effective and directing patient demand away from the practice inbox - for example to local services such as Pharmacy First, PCN commissioned services like Enhanced Access, relevant self-help or even simply by getting patients to book directly into the diary where appropriate (e.g. flu jabs)
2. They can't be customised to the unique circumstances and preferences of each practice, PCN and ICB. Almost every practice will have subtly different preferences regarding the information they capture from patients online, and the resources they direct them to.
Hero Health's Care Navigation solution is designed to overcome these failings, by allowing practices to configure:
Early evidence shows that up to 30% of inbound enquiries can be redirected away from the practice inbox with effective digital care navigation through Hero Health. For busy practices this equates to ~50-75 fewer interactions per day.
Overwhelmed by digital tools? Use Hero to consolidate
In addition, we recognise that the proliferation of digital tools is brutal and unhelp for practices. Practices often have commissioned services that are duplicative and overlap in functionality, which simply creates complexity for users.
The Hero platform is far broader than just a online consultation alternative. We also help by:
Hero will also integrate well with tools such as Joy for Social Prescribing, Aide for Chronic Disease Management, Hippo Labs for Recalls and X-On for Telephony - amongst many others.
Commonly asked questions by providers using Hero to transform their service
Community healthcare providers use Hero Health to communicate with patients and manage appointments
Considering Hero? Review our latest blogs to learn about how practices are using Care Navigation, and why Hero Health is an increasingly popular alternative to Accurx
