Hero Health vs. SystmConnect

Hero Health vs. SystmConnect: Which Platform Is For You?

SystmConnect is part of TPP’s suite of tools designed to enhance NHS workflows, particularly for organisations using SystmOne. As an alternative—and before you commit to SystmOne’s latest release—it’s worth considering Hero Health. Hero is a flexible, patient-centric platform that’s rapidly gaining attention for its affordability and configurability.

Both systems offer tools to help practices manage patients, appointments, and communication, but which one is the right fit for your practice?

Similarities Between Hero Health and SystmConnect

At their core, both Hero Health and SystmConnect aim to simplify patient communication and support triage. Here are the main shared features:

1. NHS System Integration

• Hero Health integrates seamlessly with both SystmOne and EMIS, making it a versatile choice for practices regardless of their primary clinical system.
• SystmConnect, being a TPP product, is tightly woven into the SystmOne ecosystem, offering real-time data access across federations.

2. Collaborative Tools for PCNs

Both platforms support cross-organisational workflows, enabling practices to share appointment schedules, manage rotas, and streamline federated services.

3. Administrative Efficiency

Each solution is designed to reduce admin workload, whether through improved appointment booking or quicker communication tools.

Differences Between Hero Health and SystmConnect

While they share some similarities, the real point of difference lies in how each platform approaches day-to-day challenges.

1. Appointment Booking

• SystmConnect: Focuses on centralised appointment management across federations, allowing practices to share appointment lists across multiple locations. However, the booking process itself emphasises central coordination rather than patient convenience.
• Hero Health: Excels in making booking easy for patients as well as practices. Its integrated booking features enable patients to self-book either directly from triage or via bespoke links, with cross-organisational booking supported from the outset.

2. Customisation and Flexibility

• SystmConnect: Offers a reliable but fixed set of workflows, closely aligned with how SystmOne operates. While stable, it may not offer as many configurable options as some practices require.
• Hero Health: Built for customisation. Practices can craft tailored triage forms with care navigation and route patients to local or external services seamlessly.

3. Messaging Features

• SystmConnect: Emphasises communication within federated networks, allowing inter-practice messaging and sharing of patient data. It doesn’t particularly focus on large-scale patient outreach.
• Hero Health: Offers batch messaging for patient engagement. You can send out mass communications with optional self-booking links or questionnaires, saving time and reducing costs.

4. Cost Transparency

• SystmConnect: Because it’s packaged under the TPP umbrella, pricing can be less straightforward and often depends on the wider SystmOne deal.
• Hero Health: Provides a simple, flat-rate pricing model at 45p per patient per year, covering all core features like booking, messaging, and triage—no hidden fees.

Why Practices Are Choosing Hero Health

For practices seeking flexibility, affordability, and modern features, Hero Health stands out.

1. Save Admin Time

Hero’s integrated booking and configurable triage workflows ensure patients reach the right clinician at the right time—without burdening reception teams.

2. Engage Patients Easily

Batch messaging lets you reach large groups of patients at once, with self-booking links or questionnaires that are straightforward to complete.

3. Affordable for Any Practice

At only 45p per patient annually, Hero Health combines triage, booking, and messaging into a single, cost-effective package—no hidden add-ons.

Should You Choose Hero Health or SystmConnect?

If your practice is deeply entrenched in the SystmOne ecosystem and prioritises centralised data access over direct patient interaction, SystmConnect may suit you. However, for practices looking to provide flexible workflows, integrated booking, and a stellar patient experience, Hero Health is the clear winner. If you’re also curious about other alternatives, take a peek at our Hero Health vs. EMIS Consult article to see how we stack up against other solutions.

Ready to explore Hero Health for your practice? Click “Get Started” to book a demo!