Hero Health vs. SystmConnect

Hero Health vs. SystmConnect: Which Platform Is For You?

SystmConnect is part of TPP's suite of tools designed to enhance NHS workflows, particularly for organizations using SystmOne. As an alternative and before you commit to System One's latest release, it is worth considering Hero Health. Hero is a flexible, patient-centric platform that’s rapidly gaining attention for its affordability and configurability.

Both systems offer tools to help practices manage patients, appointments, and communication, but which one is the right fit for your practice?

Similarities Between Hero Health and SystmConnect

At their core, both Hero Health and SystmConnect aim to provide tools for simple patient communication through triage. Here are the main shared features:

1. NHS System Integration

• Hero Health integrates seamlessly with both SystmOne and EMIS, making it a versatile choice for practices regardless of their primary clinical system.
• SystmConnect, being a TPP product, is tightly woven into the SystmOne ecosystem, offering real-time data access across federations.

2. Collaborative Tools for PCNs

Both platforms support cross-organizational workflows, enabling practices to share appointments, manage rotas, and streamline federated services.

3. Administrative Efficiency

Both solutions are designed to reduce admin workload, whether it’s through better appointment booking or faster communication tools.

Differences Between Hero Health and SystmConnect

While they share some similarities, the real difference lies in how each platform approaches these challenges.

1. Appointment Booking

• SystmConnect: Designed to centralize appointment data across federations. Practices can share appointment lists and coordinate across multiple locations, but the booking process focuses on centralized access rather than patient convenience.
• Hero Health: Excels in making booking easy for patients and practices alike. Its integrated booking feature allows patients to self-book directly from triage or via custom links, with options for cross-organizational booking built right in.

2. Customization and Flexibility

• SystmConnect: Offers a fixed set of workflows, aligning with the standard operations of SystmOne. While reliable, it lacks the configurability some practices might need to tailor their services.
• Hero Health: Built for customization. Practices can configure their workflows, create tailored triage forms, and route patients to local or external services seamlessly.

3. Messaging Features

• SystmConnect: Focuses on communication within federated networks. It allows for the sharing of patient data and inter-practice messaging but doesn’t prioritize mass patient outreach.
• Hero Health: Goes a step further with batch messaging for patient engagement. Practices can send out mass communications with self-booking links or forms, saving time and reducing costs.

4. Cost Transparency

• SystmConnect: As part of the TPP ecosystem, its pricing is tied to the broader SystmOne package, making it less transparent and variable depending on the services required.
• Hero Health: Offers a simple, flat-rate pricing model at 45p per patient per year, covering all core features like booking, messaging, and triage.

Why Practices Are Choosing Hero Health

For practices that need flexibility, affordability, and advanced features, Hero Health stands out.

1. Save Admin Time

Hero’s integrated booking and customizable triage workflows ensure that patients are directed to the right care at the right time—without creating additional admin burdens.

2. Engage Patients Easily

Batch messaging, with options for self-booking and questionnaires, allows practices to engage large groups of patients effortlessly.

3. Affordable for Any Practice

At just 45p per patient annually, Hero Health combines triage, booking, and messaging into one cost-effective package—no hidden fees or surprises.

Should You Choose Hero Health or SystmConnect?

If your practice is deeply embedded in the SystmOne environment and prioritizes centralized data access over patient interaction, SystmConnect is a natural fit. However, for practices looking for flexible workflows, integrated booking, and a better patient experience, Hero Health is the clear winner.

Ready to explore Hero Health for your practice? Click Get Started to book a demo.

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