Hero Health vs. EMIS Consult

EMIS Consult Bows Out

EMIS Consult helped NHS practices digitise patient inquiries through structured questionnaires and symptom-based triage. However, it became known for its rigid workflows, scattered integration, and the inconvenient absence of direct booking. With users yearning for a platform that better fits their daily needs, EMIS Consult ultimately left the stage.

Why These Two Solutions Differ

While EMIS Consult played its part in the evolution of online consultations, Hero Health raises the bar with custom triage pathways, integrated booking, and robust batch messaging. It’s the all-in-one solution designed to simplify your Monday morning admin, leaving you more time for biscuit breaks—assuming your patients haven’t stolen them all.

1. Configurability and Flexibility

• EMIS Consult: Offered fixed forms for triage. Sure, they got the job done—until you needed to tailor them to local resources or specific care pathways.
• Hero Health: Lets you configure custom workflows. By designing your own forms, you can guide patients to external services, book appointments before they run off, or simply handle admin requests.

2. Integrated Appointment Booking

• EMIS Consult: Didn’t provide direct appointment booking. Staff had to manually schedule slots from the flurry of online submissions.
• Hero Health: Seamlessly integrates triage and appointment booking. Patients can self-book online or staff can do it without switching systems—no more juggling between tabs.

3. Streamlined Triage

• EMIS Consult: Relied on static questionnaires, often lengthy, often draining admin resources.
• Hero Health: Lets you build flexible triage forms that ask for only what your practice actually needs. Less filler, more time saved.

4. Messaging and Communication

• EMIS Consult: Focused only on triage—messaging tools were limited.
• Hero Health: Enables both individual and batch messaging, complete with self-booking links. Quickly reach large chunks of your patient list, and track who responds.

5. Cost

• EMIS Consult: Prices varied, and new features often required additional cost. Those pennies add up fast.
• Hero Health: A single rate of 45p per patient per year—covering triage, messaging, appointment booking, and more. No hidden extras, no nonsense.

The Hero Advantage

Improved Patient Experience: Hero Health’s user-friendly triage forms reduce confusion and let patients get help quicker. No more rummaging through an overstuffed online form.

Less Admin Stress: Time spent copying and pasting from an online triage system into your clinical record? Gone. Integrated booking and triage reduce staff frustration. Save the hair-pulling for puzzle night.

Excellent Value: Get a complete solution, from triage to messaging, for a flat rate of 45p per patient. All your key features in one place—no patchwork of add-ons.

“If you’re pondering life without EMIS Consult, Hero Health is here to stop the frantic search and get you running at full steam.”

Ready to Make the Switch?

The curtain has fallen on EMIS Consult, opening the door for a future-proof alternative like Hero Health. If you’d like a deeper look, check out our comparisons to other online consultation tools, such as Hero Health vs. eConsult or explore how Hero Health’s pricing stacks up in How Much Does Accurx Cost? Let’s Do the Maths.

If you’re ready to move on from EMIS Consult (RIP, old friend!) and embrace a more modern solution, get in touch through our Get Started button.