Most triage solutions give you a standard online consultation output. But what if you want to ask more specific queries? Or if you want different information for adults than children? Or different information for ongoing matters compared to new issues? With Hero you can configure your triage question set to work for your practice.

Instead of traditional triage solutions which generate vast quantities of inbound enquires, use Care Navigation to create pathways to relevant local services, self-help, direct booking or PCN appointments. Intercept and divert a percentage of patients to appropriate services before their request reaches your practice inbox.

When online consultations do reach your Inbox within Hero, they are assigned to the appropriate team and then can be actioned. You can respond by SMS, Email or NHS app, or book patients directly into your diary or that of the hubsite. Use questionnaires to get more information if you require it.

Why create workload for your administrative team if you know that certain patient enquiries will always require an appointment? With Hero's care navigation, you can create pathways that lead patients to book appointments directly into your clinical diary - for example for blood tests or NHS Health Checks.

The problem with most triage solutions like Anima or eConsult is that they can't be easily configured to a practice's local setup. With Care Navigation, you can integrate popular tools you're already using - be that Joy for Social Prescribing, the NHS App for Prescriptions or Aide for Chronic Disease Management.