Hero Health vs. AskMyGP

AskMyGP helped shape the online consultation space. However, the market has moved on and solutions like Hero Health match AskFirst on triage, whilst also providing appointments and messaging functionality.

Hero Health vs. AskMyGP: Which Platform Deserves a Spot in Your Practice?

AskMyGP has earned its stripes in the online consultation space, offering GP practices a no-frills solution to manage patient requests. But is “no-frills” really enough in today’s fast-paced healthcare environment?

Enter Hero Health, the all-in-one care navigation platform that goes beyond consultations, integrating triage, messaging, and booking with a healthy dose of customizability. Let’s see how these platforms stack up—and why Hero Health may be the fresh prescription your practice needs.

Shared Ground: What Hero Health and AskMyGP Have in Common

Both platforms aim to simplify patient interactions and cut down on admin workload. Here’s where they overlap:

  • Online patient requests: Patients submit symptoms or queries via online forms, cutting down phone traffic.
  • Admin support: Each platform automates parts of the triage process, helping practices manage demand.
  • NHS system integration: Both tools link with EMIS and SystmOne, ensuring workflows stay in sync.
  • Patient-first focus: Hero Health and AskMyGP both prioritize improving access to care.

If your practice just wants the basics, AskMyGP delivers. But if you’re looking for a system that’s both intuitive and transformative, the differences become glaringly obvious.

Where Hero Health Pulls Ahead

Triage That Plays By Your Rules

  • AskMyGP: Offers a cookie-cutter triage form. Patients submit requests, and it’s up to staff to manually sort through the pile. Configurability? Barely.
  • Hero Health: Lets practices design custom triage workflows to fit their needs. Whether you’re rerouting patients to external providers or handling in-house requests, Hero keeps the process smooth and stress-free.

Booking Without the Hassle

  • AskMyGP: Once a patient submits a form, the baton is passed to admin staff, who have to manually schedule appointments. Time-consuming? You bet. There are no self booking links and no online booking.
  • Hero Health: Where appropriate patients can book appointments directly—no middleman required - or failing that post-triage, administrators or clinicians can simply share self-booking links. Whether it’s at your practice or a PCN hub, Hero’s seamless integration does the heavy lifting.

Communication That Gets Results

  • AskMyGP: Patient interaction begins and ends with the triage form. No mass messaging or efficient follow-ups here.
  • Hero Health: Practices can manage outbound comms, by sending batch messages with booking or questionnaire links, whether it’s for flu clinics, annual reviews, or anything else. It’s outreach done right.

Pricing That’s Honest to a Fault

  • AskMyGP: Costs vary, and while it’s generally affordable, you’re paying for a limited service that requires manual workarounds. Taking AskMyGP's costs, plus the costs of an outbound messaging tool like Accurx or Mjog, and you'll comfortably exceed Hero's all in one price.
  • Hero Health: For 45p per patient per year, you get messaging, booking, and triage—all in one tidy package. Transparent, predictable, and downright refreshing.

Why Pick Hero Health?

1. Customization at Your Fingertips

Why settle for “one-size-fits-all” when you can build triage pathways tailored to your practice? Hero Health gives you the freedom to streamline workflows your way.

2. Booking Made Effortless

Integrated appointment scheduling means no more juggling forms and diaries. Patients book directly, and your admin team breathes a sigh of relief.

3. Communication That Works for You

Targeted messaging tools make it easy to reach your patient base, whether for health campaigns or routine check-ups.

4. Affordable Without the Compromise

Hero Health’s pricing is not only clear—it’s a steal. Advanced features, straightforward costs, and no unpleasant surprises.

The Verdict: Hero Health vs. AskMyGP

AskMyGP is a solid choice if you’re happy with basic functionality. But for practices looking to truly optimize workflows, improve patient engagement, and cut admin stress, Hero Health is the obvious pick.

  • Choose AskMyGP for a no-frills consultation tool with limited flexibility.
  • Choose Hero Health if you want an all-in-one platform that ticks every box—and then some.

Ready to take your practice to the next level? Get in touch today.

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Frequently asked questions

Commonly asked questions by providers using Hero to transform their service

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Explore our features

Learn more about the functionality covered in this blog article

Care navigation & triage

Your practice's digital front door. Help direct your patients to the appropriate service.

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Appointment booking

Share self-booking links with your patients or accept online bookings via your website

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Batch messaging

Communicate with entire cohorts of patients by SMS or Email

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