Hero Health vs. AskMyGP

Shared Ground: What Hero Health and AskMyGP Have in Common

Both platforms aim to simplify patient interactions and reduce admin workloads. Here are their similarities:

• Online patient requests: With both systems, patients can submit forms online instead of making calls.
• Admin support: Automated elements in each tool help manage demand.
• NHS system integration: Hero Health and AskMyGP connect seamlessly with EMIS and SystmOne.
• Patient-first focus: Both platforms prioritise better access to care.

If your practice only wants the basics, AskMyGP ticks that box. However, if you’re after something that’s both intuitive and truly transformative, the differences get obvious pretty quickly.

Where Hero Health Pulls Ahead

Triage That Plays By Your Rules

• AskMyGP: Delivers a basic triage form. Patients submit requests, and staff manually sift through them—customisation is limited.
• Hero Health: Utilises care navigation and triage pathways, tailored to your practice’s exact requirements. Whether forwarding patients to external providers or handling everything in-house, Hero Health keeps it slick.

Booking Without the Hassle

• AskMyGP: After an online form is submitted, admin staff manually schedule. There’s no integrated online booking, so it’s a time drain.
• Hero Health: Patients can self-book appointments (where appropriate), or staff can send personalised online booking links. Hero’s seamless integration handles all the heavy lifting—even across PCN hubs.

Communication That Gets Results

• AskMyGP: Communication largely begins and ends with the triage submission. There’s no mass messaging or easy follow-up system.
• Hero Health: Practices can manage outbound comms with batch messaging—perfect for flu clinics, annual reviews, or any group outreach. Connect booking links or questionnaires in a single fell swoop.

Pricing That’s Honest to a Fault

• AskMyGP: Costs vary and may be cheap at first glance. But add the expense of an outbound messaging tool to fill in the gaps, and you might overshoot Hero Health’s unified fee.
• Hero Health: The cost is 45p per patient per year. In that single bundle, you get triage, booking, and messaging. No fuss, no hidden extras.

Why Pick Hero Health?

1. Customisation at Your Fingertips

Why put up with one-size-fits-all when you can adapt triage pathways to your specific workflows? Hero Health offers the freedom to shape your system the way you want.

2. Booking Made Effortless

A fully integrated appointment system means less form-juggling; patients simply book online, and your admin team can finally breathe easy.

3. Communication That Works for You

Easily send targeted campaigns to your patients—be it for health checks, seasonal vaccines, or lifestyle advice—and slot in direct booking links or forms with ease.

4. Affordable Without the Compromise

All of Hero Health’s advanced features come at a rate of 45p per patient annually. That’s it: no sneaky extras or half-baked add-ons.

The Verdict: Hero Health vs. AskMyGP

AskMyGP is a decent pick if you’re only after stripped-down consultations. For those wanting to truly elevate patient engagement, slash admin time, and fine-tune practice workflows, Hero Health is the obvious choice.

• Go with AskMyGP if you want bare-bones online consultations.
• Choose Hero Health for a configurable, all-in-one platform that’s easy on the wallet.

Still exploring your options? Take a peek at our Hero Health vs. AskFirst article or discover How Much Does Accurx Cost? to see how we measure up against other leading industry names.

Ready to take your practice to new heights? Get in touch with Hero Health today.