To efficiently manage and maintain your schedule within EMIS Web, cancelling appointments you no longer need is straightforward and promotes good practice in maintaining clear and transparent appointment records.
Steps to Cancel an Appointment
1. Access Appointment Book: Click on the EMIS button, then point to Appointments and select 'Appointment Book'.
2. Select the Appointment: Navigate using the calendar to the specific date of the appointment you wish to cancel.
3. Cancel the Appointment: Right-click the appointment slot you want to cancel. Choose ‘Cancel Appt’ from the context menu.
4. Provide a Reason: On the Cancel Appointments screen, select a reason for cancellation from the dropdown menu. This is often a mandatory field within practice configurations to ensure accurate record-keeping.
5. Send Notifications: If the patient has opted in for SMS or email notifications, ensure the Send cancellation notification option is checked. This automatically informs the patient about the cancelled appointment.
6. Optionally, Print a Cancellation Letter: You may choose to print a cancellation letter, select your desired printer settings, and confirm the printing if needed for physical records.
Simple management of cancellations helps to optimise your practice’s scheduling process by promptly freeing up slots for others.
By following these steps, you ensure efficient management of your practice's schedule, maintain patient communication, and make your appointment system forward-thinking and dynamic.
Did You Know? Hero Health’s platform integrates with EMIS Web to streamline this process even further. By enabling patients to manage their own cancellations through online booking, our system can save time for administrators and empower patients. Learn more about online booking solutions.
