Hero Health - EMIS Web Support Guide

What is GPAD GP Appointments Data?

Appointments
Intermediate

GP Appointments Data (GPAD) is a nationwide initiative that standardises how GP appointments are categorised and recorded across practices. By aligning slot types to national categories, data can be analysed more reliably for workforce planning, policy development, and improved patient care.

Why is this useful?

Making sure local appointment data matches national categories can help identify pressure points and ensure timely patient care. It also assists in highlighting the real demand for different kinds of slots, such as telephone or video visits.

Mapping slot types to national categories

To map or change a slot type:

  • Go to EMIS Web menu > Appointments > Appointment Book.
  • Click Appts Config, then choose National Slot Mapping.
  • Select the slot type(s) and set the relevant Service Setting, Context Type, and National Slot Category.
  • Click OK to save.

Slot statuses and new options

New modes such as Telephone/Audio and Written (Including Online) can be assigned to capture how appointments took place. This ensures more accurate reporting when reviewing utilisation through the GP Workload Tool.

Exception reporting

When appointments are scheduled more than two weeks ahead due to patient preference or clinical need, you can record exception reasons. This improves the accuracy of national metrics and prevents practices from being penalised for longer intervals requested by patients themselves.

Category
Appointments
Sub category
Appointments reporting
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

What does GPAD stand for in EMIS Web?

How do I map my EMIS Web appointment slots to the GPAD categories?

Do I need special permissions to edit GPAD settings in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more