Hero Health - EMIS Web Support Guide

What happens if I delete a session holder in EMIS Web?

Appointments
Advanced

When you delete a session holder in EMIS Web, any filters or appointments linked to that person immediately lose their association. If the session holder still appears in session holder filters, the system may prevent deletion to avoid data conflicts. Before removing a session holder, ensure you:

  • Remove them from all session holder filters in the Organisation Options.
  • Reassign or cancel any upcoming appointments or sessions under their name.
  • Double-check that they’re not a designated holder in any existing week templates or recurring sessions.

If a session holder is in use, you won’t be able to delete them until all references are cleared. Once deleted, the user is no longer visible in the Appointment Book and won’t appear in session holder filters or templates, helping keep your system consistent and reducing administrative clutter.

Category
Appointments
Sub category
Appointment settings
Difficulty
Advanced

Common questions

Frequently asked questions related to this topic

How can I check if a session holder is currently in use?

Can I restore a session holder once deleted?

Why might I remove a session holder from EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more