Hero Health - EMIS Web Support Guide

What does marking an appointment as urgent in EMIS Web's appointment book do?

Appointments
Beginner

When you mark an appointment slot as urgent in EMIS Web, it stands out as a high-priority slot. This helps users easily find urgent or same-day appointments using the Find Slot function, where you can filter for Urgent only. It’s particularly useful if your practice receives last-minute or emergency requests that need prompt handling.

To mark a slot as urgent:

  • In the Appointment Book, locate a free slot.
  • Right-click and select Slot Properties.
  • Tick Urgent (only visible for unbooked slots) and save.

This ensures staff can quickly identify and allocate crucial appointments without trawling through longer lists. It also helps prevent scheduling confusion, as Urgent slots can be included or excluded in appointment searches as needed.

Category
Appointments
Sub category
Managing appointments
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How do I mark an appointment slot as urgent in EMIS Web?

Why should I mark an appointment slot as urgent?

What if the appointment slot has already been booked?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more