Hero Health - EMIS Web Support Guide

How to book an appointment on EMIS Web

Appointments
Beginner

Access the Appointment Book
From the EMIS button, select Appointments then Appointment Book. You must have appropriate permissions (for example, B0560 Perform Patient Administration).

Book an Appointment from a Session

To book for the current patient, right-click an available slot and choose Book current patient. Alternatively, select Book new patient to find a different patient, or Book unregistered patient if needed.

  • Enter the reason for the appointment (if required)
  • Optionally add booking notes
  • Confirm or adjust the slot type (for example, face-to-face, telephone)
  • If configured, choose to print a slip or send an SMS/email notification (the patient must be opted in)
  • Click Book or Book and Print to finish

Find a Specific Slot

Use Find Slot on the ribbon to search by date, time, session holder, or slot type. EMIS Web displays suitable results. Select an available slot and click Book Appointment to proceed. This is ideal for patients who require a certain clinician or specific times.

Did you know? If your practice uses Hero Health’s Online Booking platform, you can let patients book EMIS Web appointments directly through your website, freeing up administration time.
Category
Appointments
Sub category
Managing appointments
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

Why can I not see the option to book appointments?

Can I make specific appointment slots only bookable by certain users or patients?

Do I really need to enter a reason for each booked appointment?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more