Hero Health - EMIS Web Support Guide

Why is it important to ensure the relevance and accuracy of a temporary address in EMIS Web?

Patients
Beginner

Maintaining a patient’s temporary address in EMIS Web is crucial for quick, accurate communication. If an outdated address remains in the record, important letters and documents could be sent to the wrong location, risking confidentiality and missing urgent follow-ups.

How to check or remove a temporary address

Access Registration: Open the EMIS Web Menu, select Registration, then choose Registration again to find the patient.

  • Edit the address: Click Edit Patient and go to Additional Addresses. Update the address fields if the patient’s situation has changed.
  • Remove the address: If the patient is no longer staying at that location, clear all temporary address fields and click OK to save.

Setting up local reminders or flags helps avoid forgotten temporary addresses. This ensures all merges and letters use the correct details.

Category
Patients
Sub category
Registration
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How do I know when to remove a temporary address in EMIS Web?

What are the best practices for ensuring an accurate updated temporary address?

Can using an incorrect temporary address cause issues?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more