Hero Health - EMIS Web Support Guide

What are the different types of addresses that can be entered in EMIS Web for a patient and how are they used?

Patients
Beginner

Home Address
This is the primary address for the patient. Most correspondence, such as letters and documentation, will be directed here by default. When you change a patient’s home address, you may be prompted to update other linked addresses in the system.

Temporary Address
You can record a temporary address if the patient is staying somewhere else for a limited time (for example, up to three months). If the patient’s address merge fields are set to “Temporary,” any letters or documents will be sent there. Make sure to remove the temporary address once it’s no longer relevant, so important correspondence does not go to the wrong place.

Using temporary addresses correctly can help keep communication accurate and avoid sending documents to out-of-date addresses, reducing admin follow-up.

To maintain accurate information:

  • Always confirm with the patient which address should receive correspondence.
  • Review temporary addresses at regular intervals to ensure they are still valid.
  • Remove or edit any out-of-date address fields to prevent confusion.
Category
Patients
Sub category
Registration
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

Can EMIS Web store multiple addresses for a patient?

How do I remove a temporary address once it’s no longer relevant?

What address is used when printing letters or communications?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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