Hero Health - EMIS Web Support Guide

How do you access and edit a patient's registration details in EMIS Web?

Patients
Beginner

Accessing Registration

To access and manage a patient’s details, go to the EMIS Web Menu, point to Registration, and select Registration. Use the in-built patient search to find and open the relevant record.

Editing a Patient’s Registration Details

Once you’ve selected the correct patient, click Edit Patient on the ribbon. You can then update personal information such as the patient’s name, date of birth, or address. For changes to a home or temporary address, make sure any invalid or no-longer-needed details are removed to avoid sending correspondence to the wrong place.

You can also manage additional registration tasks:

  • Change patient type: Useful for updating a patient’s record if their treatment category or registration circumstances alter.
  • Deduct a patient: If someone is leaving your organisation, select Deduct Patient or Request Deduction, specify the reason, and record any relevant dates.
  • Re-register a former patient: If a patient returns, use Re-Register in the ribbon. Adjust the patient type if needed.
  • Manage patient warnings: Click Patient Warnings to add or remove alerts for staff or to highlight safeguarding issues.
  • Apply or remove confidentiality policies: Choose Confidentiality (or Remove Policy) to ensure only authorised access to sensitive records.
"Applying a confidentiality policy can strengthen privacy protections and help your organisation comply with data-sharing preferences."

When finished editing, select OK to save changes. This helps keep patient records accurate, saving time for administrators and clinicians while ensuring up-to-date information for safer care.

Category
Patients
Sub category
Registration
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

How do I re-register a former patient in EMIS Web?

How do I manage patient warnings?

How do I apply a confidentiality policy?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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