Hero Health - EMIS Web Support Guide

What are the necessary permissions required to manage detailed health records for inactive patients in EMIS Web?

Patients
Intermediate

To manage detailed health records for patients who have been deducted, marked inactive or are deceased, ensure your role profile includes RBAC B8029 Managed Detailed Health Records. Without this, even locating a record for an inactive patient will be restricted, as EMIS Web hides these entries and generates privacy notifications if accessed improperly.

With the correct permissions, you can:

  • Open and edit the care record of inactive or archived patients without triggering unnecessary alerts.
  • Archive the record permanently, ensuring it no longer appears in search results.

"Granting the right permissions to manage inactive records can save administrators huge amounts of time, while safeguarding patient confidentiality."

Category
Patients
Sub category
Registration
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How do I fix “You do not have permission to manage this record” in EMIS Web?

Are there additional permissions needed to manage deceased patient records in EMIS Web?

Why can’t I see or edit archived patient records in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more