Hero Health - EMIS Web Support Guide

How does the confidentiality policy affect access to patient records in EMIS Web?

Patients
Intermediate

Controlling record access
Confidentiality policies in EMIS Web let you restrict who can view patient data. You can apply a policy to the entire record or only certain entries (like specific problems). If you try to open a record covered by a confidentiality policy, a clear warning is displayed, and you can only proceed if you have the correct permissions.

Work groups and RBAC permissions
Confidentiality in EMIS Web is managed via work groups (such as Doctor, Clinician, or Mental Health Professional) and specific RBAC activities. If a user is not in the relevant work group, or lacks RBAC B0070 Access Patient Sealed Data, they cannot view the restricted information. This helps ensure that only the right staff see potentially sensitive details.

“Using confidentiality policies can strengthen security and give patients peace of mind, while also helping practices meet data protection requirements.”

Overriding a policy (if authorised)
Even if you do not appear on the correct work group, a valid role holder with RBAC B0070 can override the confidentiality policy in EMIS Web. Any override is logged and will trigger a notification to the user who originally applied the policy, ensuring accountability.

Category
Patients
Sub category
Registration
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How do I gain access to a patient record protected by confidentiality policies in EMIS Web?

How does a partial confidentiality policy differ from restricting an entire patient record?

What happens when an override is applied to a confidential record in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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