Hero Health - EMIS Web Support Guide

How does reallocation impact capitation payments and patient lists in EMIS Web?

Patients
Intermediate

Reallocation and Patient Lists

When a GP retires or leaves the practice, reallocating their patients to another GP ensures that patient lists remain accurate. In EMIS Web, you can do this in the Registration module (Usual GP Reallocation) or Workflow module (Registered GP reallocation). Make sure you enable reallocation for the correct trading partner before you begin.

Impact on Capitation Payments

Partnership reallocation helps you transfer patients quickly, but the new arrangements may not appear on the next quarter’s capitation report. Patients might still be listed under the old GP, even though they are allocated to the new GP in EMIS Web. Over the following quarters, capitation payments will adjust to reflect the updated lists.

Partnership reallocation is useful for large-scale moves, but be aware of the delayed capitation reflection.

If you only need to move certain surname ranges or a subset of patients, partial reallocation options are available. This approach can help keep patient lists balanced and more closely matched to current workloads.

Category
Patients
Sub category
General
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How do I keep my capitation payments accurate when transferring patient lists in EMIS Web?

Can I move patients to multiple GPs at the same time?

Why does my capitation report still show patients under the old GP?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more