Hero Health - EMIS Web Support Guide

How do you create a managed referral from within a consultation in EMIS Web?

Care record
Advanced

To create a managed referral from within a consultation using EMIS Web, follow these steps:

Accessing the New Consultation Screen

  • Start by accessing the New Consultation screen in EMIS Web.
  • Click the EMIS Web menu, navigate to Care Record, and select Consultations.
  • If you haven't selected a patient, you’ll need to find one using Patient Find.

Initiating the Managed Referral

  • From the ribbon, click Add and select your preferred consultation style.
  • Complete the consultation properties as required.
  • Within the new consultation, press R and choose Standard Outbound Referral.
  • Fill in the necessary referral details on the Outbound Referral screen. Selecting the referral target will default the Referral Mode to Managed.
  • Ensure all mandatory fields are completed. If any are left incomplete, a warning icon will appear.

Creating and Sending the Referral Letter

  • In the Referral Letter field, you have two options:
    • Create Now: Select a letter template, populate it with relevant details, then Save and Send.
    • Create Letter Task: Assign the task to a team or user for them to complete later.
  • Click OK to send the referral to the target organisation, where it will appear in their Inbound Referrals list.
  • If you've assigned a letter task, sending will occur post-completion of the task in Workflow Manager > Referral Management.

By using Managed Referrals, you enable a seamless communication pathway between primary care and community care settings, reducing the dependency on paper-based methods and enhancing the speed and traceability of the referral process.

Category
Care record
Sub category
Referrals
Difficulty
Advanced

Common questions

Frequently asked questions related to this topic

How do I create a managed referral from Referrals in EMIS Web?

What are the benefits of using managed referrals in EMIS Web?

What role do referral notifications play in managed referrals for EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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