Hero Health - EMIS Web Support Guide

How do clinicians create an e-Referral Service referral in EMIS Web?

Care record
Beginner

To create an e-Referral Service (eRS) referral in EMIS Web, follow these steps to ensure efficient and comprehensive patient care communication:

Step-by-Step Process

  • Log in to EMIS Web with a smartcard, as access to eRS requires smartcard authentication.
  • Open the Consultations module from the EMIS Web menu under Care Record.
  • With a patient selected, navigate to the Consultations screen.
  • Click Add on the ribbon and then select Consultation.
  • In the Consultation Mode screen, choose Referral on the left pane and select NHS e-Referral with options like Routine, Urgent, or 2 Week Rule depending on necessity.
  • The eRS portal will launch, presenting the Service Selection screen.
  • Select the required service on eRS and complete the selection on the Service Selection screen.
  • Once the service is selected, continue to complete the referral details in the NHS e-RS Referral screen within EMIS Web.
Utilising the integrated eRS system within EMIS Web not only streamlines the referral process but also enhances the accuracy of patient information exchange, ultimately improving the coordination of patient care.

As part of the referral process, ensure all mandatory fields are filled and consider attaching any necessary documentation. You can delegate tasks to an administrator for creating referral letters or, if required, generate these directly within the system for immediate action.

Should you need to defer your referral service selection, the system will save the UBRN, allowing you to return later to complete the process.

Did you know? Hero Health’s care navigation triage functionality can streamline your practice’s workflow by directing patients to relevant local services effectively. Learn more about Hero Health’s Care Navigation Triage.

Category
Care record
Sub category
Referrals
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

What should I do if the UBRN retrieval process fails while creating an eRS referral in EMIS Web?

How can Hero Health help streamline the referral process in EMIS Web?

Why is it beneficial to use the e-Referral Service (eRS) through EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more