Recording and Viewing Language Preferences
To set or update a patient’s language preferences, open the Registration screen and select the patient. Choose Edit Patient, then scroll to the Language Details section. From there, record the patient’s preferred spoken language and whether an interpreter is needed. You can also specify a preferred written language if relevant.
Any language preferences will then appear in the patient’s demographics, and if a Welsh preference is set, a Welsh language icon may display on the patient précis. Hovering over this icon will show details at a glance.
Managing Language Skills for Staff
In Organisation Configuration under Users, you can record each user’s ability to read, write, or speak different languages. This information can help identify available clinicians who speak the same language as a patient. Use the Languages filter when searching for appointments to streamline bookings.
Time-saving tip: By quickly matching patients needing language support with staff who speak their language, practices can avoid manual workarounds and improve patient communication.
