Hero Health - EMIS Web Support Guide

How can organisation-specific registration details be managed in EMIS Web?

Patients
Beginner

Managing organisation-specific registration details

In EMIS Web, you can capture and maintain details specific to your organisation—such as how patients are registered, flagged, or deducted. Access Registration from the EMIS Web menu, then select the patient you need to work on. From the ribbon, you can do tasks like:

  • Edit patient details: Update addresses, status, or contact information. Community-based organisations can manage confidentiality policies to improve privacy.
  • Re-register former patients: Quickly reinstate patients who were previously with your organisation but left or were deducted.
  • Deduct patients: Remove patients who no longer wish to be registered. Then archive deceased patients so they are excluded from future searches.
  • Configure patient types: Set up or reorder registration types so you can accommodate different scenarios (e.g. temporary or out-of-area). This keeps your records consistent.
  • Record out-of-area registrations: For English-based sites, add a short note in the GP Links Information screen (e.g. “OUT OF AREA SCHEME”), so colleagues can easily identify out-of-area patients.
Managing registration details efficiently helps free up administrators’ time for more patient-focused tasks.

If you need to apply or remove a confidentiality policy, select Confidentiality or Remove Policy from the registration ribbon. This adds an extra layer of privacy for sensitive records. You can also create an alert protocol or batch notifications for any patient group that needs follow-up actions.

Category
Patients
Sub category
Registration
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How do I get permission to update patient registration details?

What if a patient was accidentally deduced (marked as deceased or removed)?

When should I archive a deducted patient?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more