Hero Health - EMIS Web Support Guide

How can I view and interact with household information in the Patient Précis?

Using EMIS
Beginner

Viewing and Interacting with Household Information

Within the Patient Précis, you can easily check and manage details for people who live at the same address. First, select the patient so their name appears in the Patient Précis at the top of your EMIS Web screen. Next, expand the Précis by clicking on the downward chevron. Under Address, look for the Household link. Clicking this launches the Patient Find screen, showing other patients registered at that address. You can highlight any name to review or update specific records, which makes administrative tasks simpler and helps maintain a clear overview of family or co-residents.

For busy administrative teams, seeing an entire household in one click can reduce the time spent searching and improve record accuracy.

Why this is useful

Knowing who else resides at the same address can be helpful for shared mailings, quick cross-checks of demographics, and ensuring sensitive patient details are handled properly.

Did you know?

If you need to message multiple family members in a household, you can streamline communication through digital tools. Batch messaging integrations allow you to deliver appointment reminders, updates, or next steps for multiple patients at once.

Category
Using EMIS
Sub category
EMIS Basics
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How can I fix it if no other household members are displayed?

Can I copy the household address details for referrals?

Why can’t I see the Household or Address links in the Précis?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more