Hero Health - EMIS Web Support Guide

How can I reset my EMIS Web password if I’ve forgotten it?

Using EMIS
Beginner

Resetting a forgotten EMIS Web password

If you have forgotten your EMIS Web password, you can use the built-in reset process to regain access. This can save time and protect patient privacy by ensuring only authorised staff can log in. Follow the steps below:

  • Open the EMIS Web logon screen and select Reset Password.
  • Enter your Username and Organisation ID when prompted, then confirm the mobile number displayed is correct.
  • Check your phone for the security code sent by text. Type the code into EMIS Web.
  • Fill in your forename, surname, date of birth, and the answer to your security question to verify your identity.
  • Enter a new password following EMIS Web’s requirements, then click Finish. You can now log on with your new password.

Note: You must have previously saved your security details in EMIS Web. If you have not, please contact your local system administrator to reset your password.

Category
Using EMIS
Sub category
Getting started
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

Why can’t I see the 'Reset Password' option in EMIS Web?

What happens if I type the security code incorrectly?

Why does EMIS Web need my mobile number?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more