Troubleshooting issues with the electronic Referral Service (eRS) software within EMIS Web involves several steps and tools that can help identify and resolve common problems.
Check Smartcard and System Requirements
Ensuring a functional smartcard is crucial for accessing the eRS within EMIS Web. Ensure each computer has a smartcard reader and that every user logs in using their respective smartcard to enable eRS functionality. If logged in without a smartcard, EMIS Web functionality will be limited, and eRS access will be denied.
Review Access and Configuration
Make sure all referring clinicians are set up correctly within the Organisation Configuration in EMIS Web. They need to have accessed EMIS Web with their smartcard at least once to generate their name for selection on referral screens.
Managing eRS Accounts and User Permissions
Make sure each user has a passcode issued by their RA. This is vital for smartcard activation. Inadequate permissions can obstruct proper access to eRS functions, so ensure all configurations align with user roles.
EMIS Web simplifies the referral process by integrating eRS, automating booking systems, and generating integrated referral letters, significantly reducing administrative effort.
Monitoring Infrastructure
If referral issues persist, check that the practice’s network and EMAS Manager are operating normally, as they can affect communication with eRS servers. Also, EMIS support may assist with server-specific issues or when the eRS portal fails to launch correctly within the EMIS Web environment.
Did you know?
The Hero Health platform integrates seamlessly with EMIS Web. It offers enhanced functionalities such as online appointment bookings and automated messaging, streamlining administrative tasks and improving patient experience.
