If a GP2GP task fails or is past its allowed re-sending period, it is essential to act promptly to ensure ongoing patient care is not disrupted. Here are the steps you should follow:
Failed GP2GP Task Actions
- Check Transaction States: Access the GP2GP tab in the EMIS Web registration module to understand the current transaction state of the failed task. This can provide insight into what might have gone wrong.
- Timeline for Resending: In England, if a GP2GP task has failed and is more than 30 days old, request the paper file from the previous practice since electronic re-sending isn't possible. Note that in Northern Ireland, re-sending can occur up to 84 days after the initial attempt.
- Review Error Codes: Within the Workflow Manager, you can view the error code associated with the failed transfer. Understanding these error messages can guide you towards corrective actions. Make sure to record the KD number displayed for referencing with support.
- Contact EMIS Support: If the error codes and transaction states do not resolve the issue, contacting EMIS Support with relevant details and KD numbers is advised. They can assist in investigating the underlying cause and offer solutions.
- Paper Record Request: As a last resort, when electronic transfer isn't feasible within the allowed period, request the patient's paper records from their previous practice to manually update your records.
"By facilitating quick data exchange between practices, GP2GP enhances workflow efficiency, allowing practitioners to focus more on patient care rather than manual data reconciliation."
