Hero Health - EMIS Web Support Guide

What steps should be followed if an electronic prescription is downloaded but needs to be cancelled?

Prescribing & medication
Beginner

Cancelling an electronic prescription is crucial when changes or errors occur after it has been downloaded. To carry out a cancellation, follow these steps:

Steps to Cancel an Electronic Prescription

  • Access Medication: Launch EMIS Web and navigate to the Medication section via the Care Record.
  • Select the Prescription: Find the electronic prescription you wish to cancel by searching for the patient and accessing their medication record.
  • Cancel the Prescription: Locate the specific prescription you need to cancel and select the cancellation option. You may need to provide a reason for the cancellation during this process.
  • Confirm Cancellation: Confirm your intention to cancel the prescription. The prescription will be immediately marked as cancelled in the system, preventing it from being dispensed at the pharmacy.

"By efficiently cancelling electronic prescriptions in EMIS Web, practice administrators can maintain accurate medication records and ensure the correct prescriptions are issued to patients, ultimately enhancing patient safety and care."

Once a prescription is cancelled, ensure you communicate effectively with the patient so they understand the reason for the cancellation, and, if necessary, issue a new prescription with the correct medication details.

Did you know?

Hero Health's individual messaging functionality allows you to easily communicate with patients regarding changes to their prescriptions. By sending quick, secure messages, you can ensure they’re informed about any updates, saving time and enhancing patient satisfaction.

Category
Prescribing & medication
Sub category
EPS
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

Why might an electronic prescription need to be cancelled?

Can I amend an electronic prescription after it has been issued?

What are the benefits of using the Electronic Prescription Service (EPS)?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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