Handling unsuccessful electronic prescription cancellation requests in EMIS Web involves several key steps to ensure efficiency and accuracy. Here’s how you can manage these situations:
Check Prescription Status
When an electronic prescription cancellation request is unsuccessful, the first step is to verify the status of the prescription using the EPS Prescription Tracker. This tool allows you to see whether a prescription has been dispensed or is still active.
Verify Practitioner Settings
If a prescription cannot be cancelled, ensure the prescription settings are correct. Check that the prescribing practitioner is accurately recorded in EMIS Web, and that their smartcard is properly synchronised. Incorrect settings can lead to unsuccessful cancellations.
Address PDS Discrepancies
PDS (Personal Demographics Service) discrepancies might prevent successful prescription cancellation. If the PDS icon in the patient précis is red, resolve these differences. It’s crucial that the details in EMIS Web match those on the PDS.
Smartcard Synchronisation
Ensure that the smartcard of the practitioner involved is synchronised correctly with EMIS Web. This helps in confirming their authorisation to carry out cancellation requests.
If required, you can review configurations and adjust them in line with EMIS Web guidelines to minimize future issues with electronic prescription cancellations.
Did you know? The Hero Health platform can enhance the management of appointments by allowing patients to independently reschedule via SMS or emailed reminders, saving administrative time and empowering patients.
