Hero Health - EMIS Web Support Guide

What should you do if your smartcard passcode is blocked?

Prescribing & medication
Beginner

If your smartcard passcode is blocked, follow these steps to regain access promptly:

Unblocking a Blocked Passcode

First, contact your local smartcard administrator, who can assist you in unblocking your smartcard passcode. They have the necessary permissions and tools to reset the passcode safely and securely, ensuring your continued access to EMIS Web.

"Working with your local administrator not only keeps your account secure but also ensures minimal disruption to your daily workflow."

In case a smartcard administrator is not immediately available, reach out to your practice's IT support team. They can provide further guidance and ensure that you regain access efficiently.

Tip: It’s always a good idea to know who your local smartcard administrator is. Keep their contact information handy for quick resolution of any issues related to your smartcard.

Note: Remember to handle your passcode securely and avoid sharing your smartcard details with others to maintain the integrity and security of patient data.

Category
Prescribing & medication
Sub category
Settings
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How do I unlock my smartcard passcode in EMIS Web?

Can I share my smartcard with another practitioner?

Why is a smartcard necessary for accessing EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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