Hero Health - EMIS Web Support Guide

What is the process for creating an e-Referral using the e-Referral Service in EMIS Web?

Care record
Beginner

The e-Referral Service (eRS) in EMIS Web allows clinicians to create, manage, and send referrals efficiently. Below is a guide on creating an e-Referral using the e-Referral Service:

Accessing the e-Referral Service

To begin the e-Referral process, ensure you are logged into EMIS Web using a smartcard, as this is required to access the eRS features. Navigate to Consultations via the EMIS Web menu under Care Record. Select the appropriate patient if one is not already chosen.

Creating an e-Referral

  • On the Consultations screen, click Add and choose Consultation.
  • In the Consultation Mode screen, select Referral and choose NHS e-Referral with the relevant priority (Routine, Urgent, or Two Week Rule).
  • The eRS portal will open within EMIS Web, where you can select the necessary service and generate a UBRN (Unique Booking Reference Number).

Completing the Referral

Once the UBRN is generated, select your desired service and decide whether to continue or defer the referral process. You may also assign tasks to an administrator to create a comprehensive referral letter by selecting Create Letter Task For in the NHS e-RS Referral screen, or choose Create Now to handle it immediately.

Creating e-Referrals using the eRS may streamline the referral process. By integrating referral letters directly into the patient's care record, users can ensure consistent and complete clinical information, improving communication between services and optimising patient management.

Managing Referrals with Integrated Letters

You can create integrated referral letters through the NHS e-Referral Letter screen. This allows easy addition of attachments like PDFs and a range of clinical data. These letters keep both referring and receiving clinicians on the same page, improving care coordination.

Category
Care record
Sub category
Referrals
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How do I start an e-Referral in EMIS Web?

Why use integrated referral letters in the e-Referral process on EMIS Web?

How do I complete and send an e-Referral in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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