Hero Health - EMIS Web Support Guide

What happens if the number of attachments exceeds the limit of GP2GP processing?

Workflow
Intermediate

When using the GP2GP system to transfer electronic patient records, there are situations where the number of attachments exceeds the maximum limit set for processing. This can result in the record not being successfully processed through the GP2GP transfer.

Handling Excessive Attachments

If the number of attachments surpasses the GP2GP processing limit and the requesting organisation is not configured to handle large messaging:

  • An Unsent Records inbox message will be generated, indicating that the file could not be sent.
  • Practices may need to manually send these attachments, especially if they include file types such as .xxx files which aren't directly supported by GP2GP transfers.

If both the sending and receiving organisations have large messaging enabled, the GP2GP system can handle larger files by splitting attachments into smaller, manageable pieces. This ensures the entire record is transmitted without delays or errors, enhancing communication and continuity of patient care across practices.

"Empowering organisations with large messaging capabilities ensures seamless patient record transfer, reducing administrative workload and safeguarding the integrity of patient data."

Ensure your practice is equipped to handle large GP2GP messages by contacting your IT administrator if this is not the case, enabling seamless integration of comprehensive patient records.

Category
Workflow
Sub category
GP2GP
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

What if my organisation doesn't support GP2GP large messaging?

How can I ensure my practice is enabled for GP2GP large messaging?

How do I handle GP2GP attachments that aren't electronically transferred?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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