Hero Health - EMIS Web Support Guide

Under what conditions can a referral be deleted in EMIS Web, and how is it done?

Care record
Beginner

In EMIS Web, referrals can be deleted under particular circumstances. It is essential to ensure that no actions have been performed on the referral prior to attempting to delete it. Actions could include the referral being accepted or placed on a waiting list. If any actions have been performed, a warning message will alert you, indicating that the referral cannot be deleted unless these actions are resolved.

To delete a referral:

  • Navigate to the EMIS Web menu, hover over Care Record, and select Referrals.
  • Locate and select the referral you wish to delete.
  • On the ribbon, click Delete and confirm the deletion when prompted.
By allowing the deletion of unresolved referrals, EMIS Web helps maintain a clean and efficient care record, reducing unnecessary administrative burdens for clinical staff.
Category
Care record
Sub category
Referrals
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

Can a deleted referral be recovered in EMIS Web?

How do I change the status of a referral in EMIS Web?

What steps must be taken if actions have been performed on a referral and it needs to be deleted?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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