When dealing with large GP2GP message transfers to a requesting organisation that does not support large messaging, a few key steps need to be followed to ensure smooth operation:
- Identify the Issue: If a transfer attempt involves a large record, but the requesting organisation's system is not configured for large messaging, the system will automatically send a negative acknowledgement, and the transfer process stops. This acknowledgment will be recorded in the Unsent Records inbox.
- Managing Records: In such cases, the incomplete transaction can create delays or require manual handling to complete the transfer. You may need to analyse the GP2GP navigational options for reattempts or consider paper record requests to ensure continuity of patient care.
- Consider Enabling Large Messaging: In environments where large data transfers are routine, enabling this functionality across practices can greatly reduce manual interventions and improve data completeness. Checking both organisations' capabilities before attempting any transfer is crucial.
"Efficient management of incomplete GP2GP transfers can save practices time by avoiding unnecessary manual record entry."
Did you know? Using digital solutions like Hero Health's batch messaging, you can communicate about transfer statuses or system capabilities with relevant practice contacts efficiently. This not only leverages the technologies already embedded in GP practices but also offers a streamlined workflow directly through integrated platforms. Learn more about Hero's batch messaging functionality.
