Hero Health - EMIS Web Support Guide

How do you ensure a prescription is sent to the correct nominated dispenser in EPS?

Prescribing & medication
Beginner

Sending a prescription to the correct nominated dispenser under the Electronic Prescription Service (EPS) is pivotal for smooth and accurate medication dispensing. Here’s how you can ensure a prescription reaches the right dispenser:

Check and Set the Patient's Nomination

Ensure that the patient has a nominated pharmacy set up in their record. To do this:

  • Log in to EMIS Web with your smartcard.
  • Access the Medication section from the Care Record.
  • In the Manage ETP Nominations screen, verify the patient's nominated pharmacy or dispensing appliance contractor. This is where their prescriptions will be automatically sent.
  • Update or add a nomination if necessary by searching for the correct dispensing contractor by name or postcode.

Handling Multiple Nominations

If a patient has more than one nomination, such as a primary pharmacy and a dispensing appliance contractor, ensure you've selected the correct dispenser at the time of prescription issuance. A warning message will alert you if there is a mismatch with the patient’s nominated pharmacy.

One-off Nominations

If a patient needs a prescription sent to a different pharmacy on a one-off basis, use the one-off nomination feature:

  • During the prescribing process, select a temporary nomination for a specific item, ensuring it overrides the existing primary nomination for that issue.
  • Remember, changes to regular nominations will not affect one-off nominations already set.

Verify EPS Setup

"The use of EPS significantly reduces wait times and enhances prescription accuracy, as digital prescriptions can be retrieved directly by the pharmacy."

Always ensure there are no discrepancies in the Personal Demographics Service (PDS) details, as this may impact the proper transmission of prescriptions. Resolve any differences noted by the red PDS icon in EMIS Web.

Did you know?

Hero Health facilitates seamless prescription management by integrating directly with EMIS Web. Our services, such as Individual Messaging, enable healthcare providers to communicate efficiently with patients, adding a layer of streamlined communication alongside EPS. Explore more ways we can enhance your practice's workflow on our website.

Category
Prescribing & medication
Sub category
EPS
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How can patients change their nominated dispenser in the EPS?

Is it possible for patients not to nominate a dispenser in the EPS?

What are the benefits of using the Electronic Prescription Service (EPS)?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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