Prescription printing issues can hinder the efficient operation of your practice. Here’s a guide to quickly troubleshoot and resolve these common problems within EMIS Web:
Printer Configuration
Ensure that the correct printer is set up as the default in the EMIS Web system. Open Medication Configuration and select the appropriate printer for prescription outputs. Verify the printer settings match those on your computer's Control Panel.
Check Printer Status
Examine your printer for any status messages such as low ink warnings or paper jams. Resolving these issues will ensure prescriptions are processed without interruption. Ensure the printer is powered on and reset if necessary.
Paper and Toner Levels
Make sure there is enough paper loaded, and the toner or ink cartridges have sufficient levels. Print quality issues can often be traced back to low toner and may result in the prescription being illegible.
Network and Connection
For network printers, confirm that the connection is stable. Check all cables and, if necessary, reconnect devices or reset the network printer configuration to reinitiate the connection.
Queue and Error Management
If printing errors occur, access the printer menu on your computer to clear any jobs stuck in the queue. Restart the printer and EMIS Web to reset the system and clear any transient issues.
"With more efficient resolutions to printing issues, practices can reduce downtime and enhance service delivery, ensuring patients receive their prescriptions promptly, maintaining trust and satisfaction."
For a broader solution that integrates EMIS Web with new digital front ends, consider exploring Hero Health functionalities which can streamline and refine practice management.
Did you know?
Hero Health seamlessly integrates with EMIS Web, offering solutions like online booking and individual messaging for improved patient communication and efficient practice operations.
