In EMIS Web, the lack of a 2D barcode on a prescription is a clear indicator that a patient's records may not be synchronised with the Personal Demographics Service (PDS). This absence triggers an important check on the synchronisation status of a patient's demographic details.
Identifying Non-Synchronised Patients
When a prescription is printed without a 2D barcode, it suggests that there are discrepancies between the patient details recorded in EMIS Web and those stored centrally in the PDS. This can occur if updates to patient information, such as address or name changes, are not reflected across both platforms.
Steps to Investigate and Resolve Discrepancies
To address this, ensure you are logged into EMIS Web with a smartcard, as this access is necessary to perform synchronisations with PDS. Navigate to a PDS 'trigger' module like the Care Record or Registration. If you notice that the PDS icon in the patient précis is red, click on it to reveal the PDS differences screen.
On this screen, review and compare the details displayed. If discrepancies are highlighted, correct them by selecting the validated details or manually updating the records to match PDS. Ensure to save changes to synchronise both records, which will then allow for future prescriptions to generate with a 2D barcode, signalling synchronisation.
"Promptly addressing PDS discrepancies ensures seamless access to NHS England functionalities and maintains the accuracy of patient care records."
Benefits of Synchronisation
Beyond the operational efficiencies in printing prescriptions, synchronising patient records prevents identity errors and facilitates the smooth transfer of patient information across different healthcare settings. This is crucial for maintaining continuous and effective patient care.
Did you know? The Hero Health platform integrates with EMIS Web to enhance appointment management. Hero Health offers online booking and reminders, empowering patients to self-manage appointments and reduce administrative burdens. Learn more here.
