What is Accurx used for?

What is AccuRx Used For?

AccuRx is a digital communication tool used in NHS GP practices and some NHS trusts. With a focus on improving accessibility, efficiency, and patient outcomes, AccuRx is used by healthcare teams across primary, secondary, and tertiary care settings. Its user-friendly platform focuses on streamlining communication between healthcare professionals and patients, providing a connected, accessible approach to managing care.

This article covers the primary features and benefits of AccuRx for patients and healthcare providers, and explains how it is used for appointment management, patient communication, and care coordination.

What Is AccuRx?

AccuRx is a British health tech company founded in 2016 that offers a single platform for healthcare teams and patients to communicate seamlessly. Initially developed as a messaging tool for GP surgeries, AccuRx has grown to include a variety of features including triage and appointment booking. The AccuRx platform is widely used across the UK, thousands of NHS professionals in their efforts to deliver healthcare.

Key Features of AccuRx

1. Two-Way Messaging and Communication Tools

AccuRx offers a range of communication options to facilitate interaction between patients and healthcare professionals:

• Two-Way Messaging: Patients can receive and respond to messages from healthcare providers.
• Attachments: Clinicians can share images and documents with patients directly through AccuRx.
• Batch and Scheduled Messaging: Clinics can send appointment reminders and other notifications to large groups of patients, improving appointment attendance and reducing missed appointments (DNAs).

2. Appointment Booking and Management

AccuRx simplifies appointment scheduling and management, a crucial benefit for busy practices:

• Self-Booking for Patients: Patients can be sent links to book their appointments directly through the platform.
• Appointment Reminders: Automated reminders help reduce missed appointments.

3. Online Triage and Care Navigation

Through online triage, AccuRx helps patients access the right level of care at the right time:

• Patient Triage Tools: Patients can submit requests for care that are prioritized by healthcare professionals based on urgency.

FAQs

Is AccuRx Safe to Use?

Yes, AccuRx is an NHS-approved software provider that meets the highest standards of safety and security. All data is encrypted and stored in a secure UK-based data center.

How Do I Access My AccuRx Messages?

Patients receive AccuRx messages via SMS on their mobile phones. These messages come from "GPSurgery" by default and may contain links to book appointments or attend video consultations.

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Are there alternatives to AccuRx? Introducing Hero Health

If you’re considering digital health solutions for communication and appointment management, Hero Health is a strong alternative to AccuRx. Hero Health offers features like appointment booking, patient messaging, batch messaging, and care navigation triage, all fully integrated with EMIS and TPP. This platform is designed to help healthcare providers enhance access, streamline workflows, and improve patient engagement, supporting high-quality, efficient care across all settings.

Why are providers looking for AccuRx alternatives?

Whilst AccuRx's growth over the last 7 years has been a revolution for many healthcare providers operating within the NHS, there have been changes over the last 12 months that have been providers increasingly looking at AccuRx alternatives. These include:

• Aggressive pricing increases, taking their fees to in excess of £1 per patient
• Rolling out features for free, only to revoke access when introducing charges at a later date

With good, solid alternatives like Hero now available, providers are able to look at other options and weigh them fairly against AccuRx.