What Is AccuRx Used For?

What Is AccuRx?

AccuRx is a British health tech company, founded in 2016, that offers a single platform for healthcare teams and patients to communicate seamlessly. Initially developed as a messaging tool for GP surgeries, AccuRx has evolved to include a broad range of features, such as triage and appointment booking. Today, the platform is used by thousands of NHS professionals to deliver healthcare more efficiently.

Key Features of AccuRx

1. Two-Way Messaging & Communication Tools

AccuRx provides multiple communication options to facilitate patient and clinician interactions:

• Two-Way Messaging: Patients can receive and respond to messages sent by healthcare professionals.
• Attachments: Clinicians can securely share images and documents with patients.
• Batch & Scheduled Messaging: Clinics can send reminders or announcements to groups of patients, helping lower DNA rates.

2. Appointment Booking & Management

AccuRx streamlines the booking process in busy NHS settings:

• Self-Booking: Patients can receive a link to book appointments directly online.
• Automated Reminders: Notifications are sent to patients to reduce missed appointments.

3. Online Triage & Care Coordination

AccuRx supports triage processes that help direct patients to the appropriate care level:

• Patient Triage: Patients submit requests that clinicians can prioritise according to urgency.

Why Providers Are Looking for AccuRx Alternatives

Although AccuRx has made a huge impact over the past seven years, some providers have begun exploring alternatives due to:

• Aggressive price increases, pushing costs beyond £1 per patient per annum.
• Features offered initially for free but later paywalled, creating budget dilemmas for practices.

For many, this has prompted a search for more cost-effective or feature-rich solutions.

If you’d like a detailed look at AccuRx’s pricing, check out How Much Does AccuRx Cost? Let’s Do the Maths.

Are There Alternatives to AccuRx? Introducing Hero Health

Hero Health is a standout alternative to AccuRx, offering messaging, batch outreach, patient self-booking, and care navigation triage, all fully integrated with EMIS and Systm1. Hero charges 45p per patient, per annum—significantly less than AccuRx. It also includes easy-to-use features like:

• Individual Messaging: Send SMS, email, or NHS App notifications, including attachments or questionnaires.
• Care Navigation & Triage: Customisable triage pathways that guide patients to the right care option.
• Batch Messaging: Easily reach cohorts of patients with appointment links, forms, and more.

By choosing Hero Health, practices can maintain a robust communication platform while avoiding the high costs associated with AccuRx.

Curious about other providers who’ve made the switch from AccuRx? Read AccuRx Alternative for Community and Mental Health Providers for more context.