Accurx Alternative for Community and Mental Health Providers: Why Hero Health is Your Best Choice

As NHS community and mental health providers adapt to Accurx Lite’s new limitations, this might just be the perfect time to explore a fresh alternative that won’t leave you hamstrung by usage caps or missing features. Below, we explain exactly why Hero Health is a strong choice—especially now that the Accurx free plan has become far less, well, free.

Why Accurx Lite is No Longer Free For Community Health Providers

Accurx Lite initially offered a wide range of features at no extra cost, which was a boon for many NHS community and mental health providers. However, as of October 2024, Accurx Lite introduced constraints on messaging volume and removed several hallmark functions—likely to satisfy its venture capital investors.

New Limitations on Accurx Lite

The changes most significantly impacting community and mental health providers include:

• Message Cap: Accurx Lite now imposes a 3,000 patient-message limit per Trust each month. Once you hit that quota, your messaging stops until the following month.
• Feature Restrictions: Previously included functionalities such as questionnaires, batch messaging, appointment booking, and triage are no longer part of the free service.

In short, while Accurx Lite may still carry a “free” label, the reality is that many essential features have shifted behind a paywall—leaving community and mental health teams with fewer options to reach patients effectively.

Hero Health: A Reliable Accurx Alternative

If these Accurx Lite limitations are causing disruptions in patient care—or just general headaches—Hero Health presents an ideal solution. With unlimited messaging, diverse communication features, and a cheeky but professional approach, Hero Health exists to solve (not create) problems for your team.

Key Features of Hero Health for Community and Mental Health Providers

We’ve developed Hero Health with sustainability front and centre, backed by a business model that ensures excellent value for our users. We charge just 45p per patient, per annum—no big venture-capital overheads—and provide functionality that Accurx Lite no longer offers, including:

• Patient Questionnaires for health assessments and patient-reported outcomes.
• Batch Messaging to swiftly contact large groups of patients.
• Appointment Booking capabilities that allow patients to self-book, reducing missed appointments and admin burden.
• Triage Services to help prioritise urgent cases, without overwhelming your team.

The Benefits of Switching to Hero Health

Moving from Accurx Lite to Hero Health can streamline your operations almost overnight. Benefits include:

• Cost Savings: At 45p per patient, per annum, our pricing easily beats Accurx’s tiered structure.
• Improved Patient Engagement: Unlimited messaging, questionnaires, and online booking support a more accessible, patient-centred experience.
• Efficient Workflows: Features like batch messaging and triage help your team prioritise critical cases, minimising bottlenecks.

How to Get Started with Hero Health

Implementation is straightforward. Our onboarding experts help you integrate Hero with EMIS or SystmOne—whatever your practice uses. We guide your staff through training, ensuring everyone knows how to use the powerful messaging, booking, and triage features from day one.

Curious about Accurx’s costs for each practice? Check out our breakdown of Accurx’s pricing for an individual GP practice if you’d like to compare. Then get in touch with us to learn more about how Hero can do things differently.

Why Hero Health is the Right Accurx Alternative

With Accurx Lite’s new constraints proving unhelpful for so many community and mental health providers, switching to Hero Health lets you stay focused on delivering care without fiddly usage restrictions. By choosing Hero, you gain an unlimited messaging platform, robust patient communication tools, and cost-effective pricing that banks on your success, not venture capital demands.

So, if you’re ready to make the leap to a solution built around flexibility, quality, and straightforward pricing, give Hero Health a try. We promise we won’t cut you off at 3,000 messages.