Hero Health - EMIS Web Support Guide

What steps should organisations take to ensure compliance with regional out-of-area registration requirements?

Patients
Intermediate

Key steps for compliance

  • Confirm which out-of-area note wording (such as OUT OF AREA REG or OOAR) is recommended by your Health Authority.
  • Record these details in the GP Links Information screen at registration so the correct information is communicated.
  • Consider adding 912N – Registered patient lives outside practice area to make reporting and searches easier.
  • Use a protocol alert or patient warning if you want to remind staff that a patient is out of your catchment area.

By capturing the right codes and notes at registration, you help ensure the patient’s out-of-area status is visible to all relevant members of your organisation. This prevents confusion and supports smooth coordination of care.

Category
Patients
Sub category
Registration
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How do I confirm out-of-area registrations in EMIS Web?

Can I alert colleagues to out-of-area patients during routine workflows?

What regional text should I use for out-of-area registrations?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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