Hero Health - EMIS Web Support Guide

What role does the Personal Demographics Service (PDS) play in managing patient records in EMIS Web?

Care record
Beginner

The Personal Demographics Service (PDS) is a crucial component in managing patient records within EMIS Web. It serves as the central record for patient demographic details across the NHS, ensuring that data such as NHS number, address, and birth date are accurate and consistent.

Using PDS in EMIS Web

Whenever you access a patient record in modules such as Care Record, Consultation Mode, or Registration, EMIS Web automatically retrieves and checks patient demographics from the PDS on the Spine. If discrepancies are found, a red icon appears, alerting you to review and synchronise the data. Synchronisation is essential as it ensures that EMIS Web reflects the most current and accurate patient information.

Maintaining synchronisation with the Personal Demographics Service not only keeps patient records accurate but also facilitates the seamless use of other NHS functionalities like the Summary Care Record (SCR).

It is important to address any differences promptly as patients whose details are not synchronised with the PDS may face limitations in accessing NHS services through EMIS Web. For example, SCR and other NHS functionalities require synchronisation to function correctly.

Benefits of PDS Synchronisation

  • Accuracy: Ensures patient details are correct across all NHS systems.
  • Access: Full use of EMIS Web functionalities such as SCR Viewer and Care Navigation.
  • Efficiency: Resolving discrepancies quickly prevents workflow disruptions and potential data mismanagement.

Timely synchronisation with PDS can save significant administrative time and ensure patient records are reliable for clinical decision-making.

Category
Care record
Sub category
Sharing
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How does the Personal Demographics Service (PDS) ensure patient data accuracy in EMIS Web?

What should be done if a discrepancy is found between EMIS Web and the PDS?

Can I use NHS functionalities on EMIS Web if my patient's records aren't synchronised with the PDS?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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