EMIS Support: What is the process for handling invalid NHS numbers in EMIS Web?

Handling invalid NHS numbers

EMIS Web flags an invalid NHS number by creating an invalid record task in your Registration Workflow. When this happens, follow these steps:

Open the ‘Invalid Records’ task in the PDS section of Registration Workflow.
Re-trace or re-register the patient to prompt Emis Web to validate their NHS number again.
If you know the correct number, type the details and click OK. If unsure, contact the registration department at your ICB. Once confirmed, complete the invalid record task.

This process ensures accurate patient records and prevents future PDS synchronisation issues.

You might also be interested in...

What steps should be followed to synchronise patient details with the PDS in EMIS Web?

How can you manage and resolve duplicate patients records in EMIS Web?

Common questions

Frequently asked questions related to this topic

How do I know if a patient’s NHS number is invalid in EMIS Web?

Can retracing a patient really save me time?

What if I am unsure what the correct NHS number should be?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more