Key trigger points for patient warnings:
- Swap Patient: Alerts appear when you switch to the patient using Patient Find. This helps ensure important information is seen early in the session.
- Load Medical Record: Displays the warning upon opening the patient’s record. Useful if you need to highlight critical details before clinical actions.
- Add Drug and Issue Drug: Important for flagging medication-related precautions or potential allergies when prescribing.
- Add Consultation: Triggers appear at the start of a new consultation, helping clinicians spot urgent alerts or safety notes.
- Book Appointment: Ensures your booking team see relevant alerts in advance (for example, notes on patient behaviour or special requirements).
- Arrive Patient: Prompts staff at reception when checking in patients, highlighting any need for appropriate care precautions.
Once triggered, each warning only appears once per user session, even if multiple trigger actions are selected. This keeps workflow running smoothly without repetitive interruptions. To edit or remove warnings, go to the Warnings section in the patient précis and manage them accordingly.
Did you know? If your practice invests significant time managing appointment bookings, you could combine patient warnings with a more efficient booking system. For instance, Hero Health offers online booking so patients can self-book, freeing up staff time to focus on patient care and ensuring important alerts remain visible to staff who need them.
