Hero Health - EMIS Web Support Guide

How to manage alerts in the EMIS Web Care Record system?

Care record
Beginner

In the EMIS Web Care Record system, managing alerts efficiently ensures you can keep up with important patient information. Alerts in EMIS Web notify users about missing or critical data within a patient's care record. These are prominently displayed to avoid overlooking essential aspects of patient care, enhancing the clinic's ability to provide timely interventions.

Accessing Alerts

Alerts are visible in the bottom right-hand corner of the Care Record screens. To manage alerts when you enter a patient's record, simply click on them to take necessary action. This could involve entering new data, amending existing details, or acknowledging the alert for later review.

Responding to Alerts

  • Immediate Action: Click the "zap key" to respond promptly by running an auto-template, which helps in quickly filling out missing details as per alert prompts.
  • Deferring Alerts: If you need to delay acting, you can defer alerts temporarily by selecting the appropriate option on the configuration icon. This defers alerts for the current session only.
  • Reactivating Alerts: Re-click the alerts icon on the bottom right to review deferred alerts anytime during the session.

Configuring Alerts

Alerts are part of configurable protocols within EMIS Web. You can personalise the types of alerts based on the information critical to your practice. This can involve setting protocols for various clinical measurements, screenings or health checks (like QOF Alerts).

"Customised alert protocols are an invaluable tool in ensuring that every patient receives the expected standard of care, aiding the practice in navigating complex care requirements."

Managing Time-Efficient Clinics

Did you know? By integrating Hero Health's Care Navigation Triage, you can allow patients to submit relevant information via your website, which can reduce the time needed for in-clinic updates, leaving clinicians more time for critical consultations and significantly boosting practice efficiency.

For further details, visit our Care Navigation Triage page.

Category
Care record
Sub category
General
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

How can I configure alerts specifically for my organisation in EMIS Web?

What role do clinical alerts play in patient safety within EMIS Web?

How do I create a new alert protocol in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more