If a prescription is not sending via the electronic prescription service (EPS), several common issues can hinder the process. Effective troubleshooting can minimise delays and ensure prescriptions are sent successfully.
Check Smart Card Login
Firstly, ensure you are correctly logged in using your smart card. The NHS icon will be blue when properly connected, indicating a successful login. If not, log out and re-log to establish a correct connection.
Resolve PDS Discrepancies
Verify if there are any differences between the patient's details in EMIS Web and those on the Personal Demographics Service (PDS). If the PDS icon in the patient précis is red, these differences need resolving before the prescription can be sent. Update and synchronise the patient’s demographic details accordingly.
Ensure a Valid dm+d Code
Prescriptions require a valid Dictionary of Medicines and Devices (dm+d) code. Without it, only a non-barcoded FP10 can be printed. Double-check the code's validity for each medication item.
If a prescription won't send, confirm the authorising clinician is still with your practice or update it under a current clinician's name.
Review Stamp Doctor Configuration
Ensure the stamp doctor has logged in with a smart card and their user role is configured correctly. If a local role is set as default, change it and retry issuing the prescription.
Authorising Clinician Verification
If the authorised clinician has left the practice or retired, reauthorise under an active clinician by logging in with their smart card. This step is crucial to ensure successful EPS transmission.
By following these steps, you can effectively troubleshoot and resolve issues when a prescription won't send via EPS.
