Hero Health - EMIS Web Support Guide

How can warnings and safety alerts be managed on the EMIS Web Issue screen?

Prescribing & medication
Intermediate

To effectively manage warnings and safety alerts on the EMIS Web Issue screen, all users must engage with and action each warning before proceeding with prescribing tasks. EMIS Web is designed with a comprehensive alert system to ensure patient safety is paramount during prescribing activities.

Accessing Warnings

Warnings are displayed as icons on the Issue screen, indicating their severity:

  • High severity warnings: These require immediate attention and action. You must click the warning symbol to understand the nature of the alert and take appropriate steps.
  • Medium severity warnings: Similar to high severity ones, these should not be ignored and need to be addressed before you can proceed.
  • Low severity warnings: These provide useful information but do not require mandatory action.

Actioning Warnings

To handle a warning, select the icon next to it, and you will be directed to more detailed information about the potential issue. You must resolve all high and medium warnings to proceed with prescribing or issuing medication. This may involve re-assessing the medication details or checking the patient's clinical history.

"By carefully managing warnings, clinicians can significantly reduce the risk of prescribing errors and improve patient safety."

Override Capabilities

For non-prescribing users, it's essential to note that, by default, you cannot override critical warnings. However, if necessary, an organisation administrator can grant permission to override warnings through the "Permit Medication Issue Warning Override" setting. This should be used carefully, ensuring patient safety is always the top priority.

Additional Resources

For easy access to medication interactions and contraindications, you can perform a Safety Check on the Current or Past Medication screen by right-clicking on an item. This allows you to review potential issues before finalising medication issues, helping to maintain safe prescribing practices.

Using EMIS Web's alert system effectively can save time and increase prescribing accuracy, ensuring patients receive the safest care. By actioning alerts promptly, practitioners can help minimise potential adverse drug interactions.

Category
Prescribing & medication
Sub category
General
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How can non-prescribing users override medication warnings in EMIS Web?

Do I have to acknowledge all warnings on the EMIS Web Issue Screen?

How do I access the Issue screen on EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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