In an era where everything from grocery shopping to banking is done online, it’s only fair that accessing healthcare should also be stress-free. That’s exactly where Hero Health steps in—making your GP’s services just a few clicks (or taps) away.
Below, we’ll walk you through how Hero Health helps NHS patients—by taking the hassle out of booking appointments, sending care requests, and chatting with your GP practice (yes, really!).
Hero Health is a modern healthcare platform that simplifies the way NHS patients engage with their GP practices. Whether you’re booking a flu jab or firing off a quick question, Hero Health keeps things speedy and secure.
Jaunting off to see your GP shouldn’t require an advanced detective badge or a queue that snakes around the block. That’s why Hero Health makes getting started unbelievably simple.
Log in through the Hero Health website or mobile app. New users can create an account in just a few clicks—no complicated forms required.
Pick what you need (e.g., book an appointment, submit a care request, or ping a message to your practice). Then simply fill in the requested details.
Whether it’s a preferred appointment time or a quick question about a recurring symptom, let us know. Hero Health does the rest.
You’ll get updates from your GP practice about next steps—whether it’s a confirmed booking, advice, or an invitation for additional follow-up.
You have choices in life: white or wholemeal, tea or coffee, and yes, which digital healthcare service will handle your GP appointments. Here’s what makes Hero stand out.
Arrange your healthcare from any device. No more phone queue roulette or juggling your lunch break just to ring the practice.
Book or modify appointments in minutes, freeing up time for both you and your GP’s reception team.
Hero Health provides easy access to NHS services, combining online, phone, or in-person support to meet diverse patient needs.
Data security is a big deal—and we’re not shy about it. Here’s how we keep your information under lock and key.
We protect your data using robust encryption. This keeps any would-be virtual troublemakers firmly locked out.
Only authorised healthcare professionals can access your information. Your secrets (and mild hypochondria) are safe with us!
Hero Health complies with NHS data standards and UK data protection laws, including GDPR. No ifs or buts.
Independent experts frequently assess the system so we can keep everything safe and sound, 24/7.
• Curious about additional ways Hero Health empowers patients? Check out our Hero Health - For Patients article.
• If you’re looking for insights into online GP bookings, pop over to our piece on Online booking for ARRS GPs.
Nobody likes a nasty surprise when it comes to costs. That’s why Hero Health is just 45p per patient, per annum. With no hidden fees, you’ll know exactly what you’re paying for—making it a budget-friendly option for practices and patients alike.
By using modern technology to shrink your waiting times and secure your sensitive data, Hero Health gives you the breathing space to focus on what matters—your well-being. No more being on the back foot; take control and easily manage your healthcare needs.
Healthcare should be straightforward, not an endurance test in patience. With features like online appointment booking, convenient care navigation, and secure communication, Hero Health helps you skip the queue and minimise confusion. Ready to make a change? Discover the transparency, security, and convenience of Hero Health for yourself.
Commonly asked questions by providers using Hero to transform their service
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