Hero Health is a digital tool that connects patients with their healthcare providers efficiently and securely.
Hero is a platform used by NHS GPs to improve the way in which they communicate with patients. Hero integrates with existing systems used by healthcare professionals, and aims to make digital engagement easier for patients and professionals.
Using Hero, practices can:
We're used in 100s of NHS GP and community services across England and Wales. Our mission is simple: we exist to make healthcare services more digitally accessible for patients and less administratively intensive for clinicians. Hero Health is built to support patients in receiving timely, effective care and to empower healthcare providers by streamlining the flow of information.
We're a family business based in Oxford, where our technology is architected and developed. We an accredited provider, as demonstrated by our:
With Hero Health, patients and clinicians alike benefit from a centralised, secure communication platform.
Hero is not a data controller of patient data - data is controlled either by the NHS itself, or by GP practices or providers. Hero acts as a data processor of patient data.
Hero Health makes digital healthcare accessible, secure, and straightforward. Here’s how we make life easier for both patients and healthcare providers:
With Hero Health, practices can empower patients to schedule GP appointments quickly online or via SMS, avoiding phone queues and waiting times.
Hero Health's Care Navigation tool allows patients to visit a practice's website, and Care Navigate to the appropriate service. Where a service can't be accessed directly, patients can submit a simple web-based form into the practice for triage and review. Clinicians can use Hero's messaging to respond with the appropriate care, often without requiring an in-person visit.
Our secure messaging feature lets practices and patients exchange information conveniently.
Through Hero Health's integrated video call technology, you can meet with your GP or clinician from the comfort of your home, reducing travel time and increasing your access to care.
Our platform not only saves patients time and simplifies access to care, but it also helps healthcare practices streamline operations, reduce phone traffic, and optimize patient flow. By providing a reliable, secure, and user-friendly digital health tool, Hero Health is making a positive impact on healthcare for everyone involved.
Commonly asked questions by providers using Hero to transform their service
Considering Hero? Review our latest blogs to learn about how practices are using Care Navigation, and why Hero Health is an increasingly popular alternative to Accurx
Learn more about the functionality covered in this blog article
