What is EMIS Now? Your Complete Guide to the Support Portal

A Reliable Support Portal for Healthcare Professionals

In the fast-paced world of healthcare, having reliable and accessible support is vital. EMIS Now is the dedicated support portal for EMIS Health product users, offering eLearning modules, service request handling, and up-to-date release notes – all in one place. Whether you’re a GP, pharmacist, or other primary care professional, EMIS Now streamlines training and boosts your administrative efficiency.

An Overview of EMIS Now

Think of EMIS Now as your go-to resource for anything related to EMIS software. From how-to guides to troubleshooting technical issues, EMIS Now connects users with the information and support they need to deliver outstanding patient care.

Key Features of EMIS Now

• Comprehensive Training Resources: Dive into a library of eLearning modules, webinars, and video demos to keep abreast of system updates and refine your EMIS skills.
• Software Updates & Release Notes: Stay in the loop about the latest tool enhancements. This ensures maximum efficiency for your practice and helps keep you compliant with NHS standards.
• Efficient Online Support: Create and track service requests easily, minimising phone calls and wait times. Better support means happier clinicians (and happier patients!).

“EMIS Now is a lifesaver for busy GPs – it’s like having an EMIS whizz-kid at your fingertips!” – Realistic (But Enthusiastic) GP

Navigating EMIS Now

Getting Started

1. Find Your RxID: You’ll spot it on the Windows homepage of your EMIS computer.
2. Register: Head to the EMIS Now site and pop in your RxID. Fill out your details. No faff.
3. Log In: Once registered, simply log in. You’ll be greeted with a wealth of training materials, support articles, and the option to raise service requests.

Support Hours

If you need an experienced tech guru at short notice, the EMIS Helpdesk operates Monday to Friday, 07:00 to 20:00, and on Saturday, 08:00 to 13:00. Alternatively, you can submit your issue directly via the online portal and wave goodbye to hold music.

For extra guidance, see our EMIS Now Login article, which offers more tips on troubleshooting or setting up your account.

Introducing Hero Health: The Perfect Companion

As powerful as EMIS Now is, your EMIS setup can be taken to new heights when paired with Hero Health. Hero Health seamlessly integrates with both EMIS Web and SystmOne, delivering:

• Online Booking – Patients can self-book appointments anytime, thanks to Hero’s Online Booking.
• Care Navigation & Triage – Direct your patients through custom triage pathways using the Hero Health Care Navigation tool.
• Messaging – Send individual or batch messages for recall campaigns or patient updates. Because time is precious, you can revolve those messages around your scheduling needs, too.

Best of all, it’s 45p per patient, per annum. No hidden costs, no extra fuss.

If you’re keen to see how Hero Health transforms communication (and your bottom line), check out our latest blog on Hero Health for Patients. It’ll give you a glimpse of the patient-friendly side of our platform.

Wrapping Up

EMIS Now is your robust support portal – consider it your safety net for training, troubleshooting, and making the most of your EMIS products. Adding Hero Health into the mix supercharges your practice, boosting patient engagement, trimming phone queues, and saving everyone’s nerves in the long run. Cheers to smoother, smarter healthcare!