What is Accurx Triage?

Accurx Triage is an online consultation tool used by NHS GP practices to streamline patient communication and manage demand. As a digital-first solution, it allows patients to submit their medical concerns through an online form, enabling GP practices to triage requests based on urgency and clinical need.

But is Accurx Triage truly the best solution for managing patient care? In this article, we’ll explore what Accurx Triage offers and introduce an innovative alternative—Hero Health’s Care Navigation. Discover why Hero Health might be the better fit for your practice’s needs.

Understanding Accurx Triage

What Does Accurx Triage Do?

Accurx Triage is designed to help GP practices manage patient requests efficiently by collecting information online and allowing for remote assessment. Patients submit their concerns via a structured form, which is sent to a centralised inbox for review by the practice team.

Key Features of Accurx Triage

• Patient Request Submission: Patients can share their concerns online or with help from practice staff.
• Integrated Inbox: Requests are organised in a shared inbox linked to the practice’s clinical systems.
• Triage and Response: Practices can triage patients, provide advice, book appointments, or redirect patients as needed.

Limitations of Accurx Triage

While Accurx Triage has proven useful for many practices, it isn’t without its challenges:

• Limited Customisation: Practices must work within Accurx’s predefined structures, which may not align with all workflows.
• No Direct Booking Integration: Patients cannot book appointments directly as part of the triage process, even for straightforward needs like flu jabs or blood tests.
• Cost Considerations: Many accuse Accurx of not being the most cost-effective option, especially for practices with tight budgets. If you’re curious about Accurx’s pricing, check out our article on How Much Does Accurx Cost? Let's Do the Maths.
• Unregistered Patients: Accurx doesn’t always restrict submissions to your registered patients, potentially creating extra admin.

Why Consider an Alternative?

For GP practices seeking more flexibility, cost savings, and advanced features, Hero Health’s Care Navigation offers a compelling alternative to Accurx Triage. If concerned about whether Accurx is worth the price, you might also enjoy our blog post Is Accurx Too Expensive?

Introducing Hero Health’s Care Navigation

Hero Health is designed to go beyond basic online consultation tools by offering a fully customisable, cost-effective platform that enhances both patient experience and practice efficiency. And at 45p per patient, per annum, Hero keeps your budgeting team smiling too.

How Hero Health Outperforms Accurx Triage

1. Customisable Triage Pathways – Unlike Accurx, Hero Health allows practices to design their own question sets and care pathways. This flexibility ensures the triage process meets the exact needs of patients and staff.
   Find out more about Hero’s triage features here: Hero Care Navigation & Triage.
2. Integrated Appointment Booking – With Hero Health, patients can complete their triage form and directly book an appointment if necessary. This seamless journey reduces administrative workloads and boosts patient satisfaction.
3. Significant Cost Savings – Hero Health is at least 35% cheaper than Accurx, making it a budget-friendly solution without cutting back on quality or functionality.
4. Cross-Organisational Coordination – Hero Health supports cross-organisational booking, allowing multi-site practices to coordinate more effectively across local services.

Conclusion

While Accurx Triage helps many GP practices transition to online consultations, it may not be the best fit for everyone. Limitations in customisation, added costs, and lack of direct booking can hinder efficiency. That’s why more practices are switching to Hero Health’s Care Navigation.

With flexible triage pathways, fully integrated booking, and considerable savings, Hero Health ensures your practice can deliver excellent care on a modest budget. After all, saving money shouldn’t mean compromising quality—especially when it comes to patient care.

Ready to transform your practice? Explore Hero Health today and see the difference it can make for your team and patients.